Refund Policy
Effective August 2026.
This policy is the binding version of the 60-day promise described across the site. The numbers are identical everywhere.
The window
Every Marobrain order may be returned for a full refund of the purchase price within 60 days of the delivery date recorded by the carrier. The window applies to all pack sizes and to opened, partially used, and sealed bottles alike.
How to start a return
Email [email protected] with your order number and a note that you want a refund. Within 1 business day you will receive the return address and instructions. Returns must be postmarked inside the 60-day window; return postage is paid by the customer.
When and how you are refunded
Refunds are issued to the original payment method within 5 to 7 business days of the return arriving at the warehouse, with an email confirmation the day of issue. Shipping charges paid at checkout, where any applied, are not refundable.
Damaged or lost parcels
Parcels that arrive damaged or never arrive are replaced or refunded without a return; a photograph (for damage) or the tracking record (for loss) is sufficient. Write to the same address.
Out-of-window requests
Requests received after day 60 are declined regardless of channel, which is what keeps the promise sustainable for everyone inside it.
Contact
Rogue Valley Order Company, LLC, 212 East Main Street, Suite 5, Medford, OR 97501. [email protected], +1 (541) 690-4127, Mon-Fri, 8:00am-4:30pm Pacific.